Refund & Returns Policy

We have a 30-day EXCHANGE policy, which means you have 30 days after receiving your item to request an exchange. Because of the nature of our business at this time, we DO NOT accept any full returns. Please note that you are accepting our terms and conditions of NO RETURNS/REFUNDS, (only exchanges) at the time of purchase.

You will only be eligible for a return if there is a fault of the product upon receiving the product.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at poppysboutiquellp@yahoo.com. Items sent back to us without first requesting an exchange/return will not be accepted. We do not pay the cost of shipping to return/exchange an item. 


You can always contact us for any return questions at poppysboutiquellp@yahoo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like lingerie, undergarments or swimwear, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on last chance, sale items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.